Refund policy

Last updated: October 27, 2026

Beauty, skincare, hair and tools

For hygiene and safety reasons, we can't accept returns or exchanges of cosmetics, skincare, hair care, soap or beauty tools once they have been delivered. All sales of these items are final, except in the cases below.

Damaged, defective or incorrect items

If an item arrives damaged, defective, leaking, or isn't what you ordered, we'll make it right with a free replacement or a full refund for that item.

• Contact us through our Contact page within 5 days of the delivery date.
• Include your order number and clear photos of the item and its packaging (please keep the packaging until your request is resolved).

Minor cosmetic marks such as small scuffs on packaging or loose powder from shipping are not considered damage.

Jewelry

Unworn jewelry in its original condition and packaging may be returned within 14 days of delivery. To start a return, contact us through our Contact page with your order number before sending anything back; returns sent without approval can't be accepted. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect. Earrings, personalized or custom-made pieces, and items marked final sale are not returnable for hygiene and customization reasons.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of approval. Original shipping charges are non-refundable unless the error was ours.

Cancellations

Orders begin processing quickly. If you need to cancel, contact us through our Contact page as soon as possible. We can only cancel orders that haven't been sent to fulfillment yet.